Terms Of Service

Terms & Conditions

Last updated: 29 October 2026

Welcome to Fruity Nuts (Private) Limited.

1. General

These Terms & Conditions apply to all users of this website of Fruity Nuts (Private) Limited. Fruity Nuts (Private) Limited may update or modify these terms at any time without prior notice for the facilitation of customers. The latest version is always available on this page, and continued use of the website after any change means that you accept the updated terms.

2. Product information

Fruity Nuts strives to ensure accurate descriptions of our products. Product images may vary slightly due to photography lighting and screen display settings. All weights mentioned are measured on calibrated and validated scales. There may still be a minor variation due to packaging and natural product characteristics.

3. Pricing and payment

  1. All prices listed on the Fruity Nuts website are in PKR.
  2. Prices may change without prior notice.
  3. Accepted payment methods include Cash on Delivery (COD), Bank Transfer, Credit Card, Debit Card, JazzCash, and Easypaisa.
  4. Orders will only be processed after full payment is received (except COD).

4. Orders and order confirmation

  1. Once an order is placed, you will receive an order confirmation via SMS, WhatsApp, or email from Fruity Nuts.
  2. We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspicious transactions.
  3. In case of cancellation by Fruity Nuts, any paid amount will be refunded within 3-7 business days.

5. Shipping and delivery

  1. Orders are processed within 1-2 business days. After dispatch, delivery takes 1-2 business days within the city and 2-5 business days outside the city.
  2. Delivery charges are calculated at checkout based on destination, weight, and order size.
  3. All deliveries of Fruity Nuts above Rs. 10,000 are free.
  4. Delays may occur due to weather, courier delays, festivals, public holidays, or other unavoidable circumstances, which are beyond the control of Fruity Nuts.
  5. Once shipped, tracking details will be shared with you by SMS, WhatsApp, or email (if applicable).

6. Quality guarantee and allergen information

  1. Fruity Nuts ensures all products are fresh, healthy, pure, hygienically packed, and of premium quality.
  2. Our products may contain or come into contact with nuts, peanuts, sesame, and other allergens. Customers with allergies should check the product before consuming it.

7. Returns, refunds and exchanges

  1. Fruity Nuts (Private) Limited accepts returns and exchanges within 15 days of delivery, as described in our Return & Refund Policy, which forms part of these terms.
  2. Products must be unopened, unused, and in their original packaging. Opened or used products cannot be returned or exchanged, except in case of a quality issue.
  3. After we receive and inspect the product, the refund will be processed within 3-7 business days to your original payment method (or by bank transfer or mobile wallet for COD orders).
  4. Return shipping is paid by the customer, unless the return is due to a defective, damaged, expired, or wrong item.

8. Privacy and data protection

  1. Fruity Nuts respects your privacy and ensures your personal information is kept secure.
  2. Fruity Nuts does not sell your personal information. It is shared with courier partners, payment gateways, and marketing partners, and with other service providers as needed to serve you, as described in our Privacy Policy.

9. Intellectual property

  1. All images, content, logos, and website design belong to Fruity Nuts (Private) Limited.
  2. Unauthorized use, copying, or distribution of Fruity Nuts' intellectual property is strictly prohibited.

10. Bulk orders and wholesale purchases

  1. Bulk and wholesale orders require full payment at the time of purchase. Partial payments and installment plans are not currently available.
  2. Prices for wholesale quantities may differ from retail listed prices.
  3. Once a bulk order is confirmed and packed, it cannot be cancelled unless agreed by Fruity Nuts management.
  4. Delivery timelines for bulk orders may vary depending on stock availability and order size.
  5. Minimum order quantities apply for wholesale pricing.

11. Dropshipping

  1. Fruity Nuts can serve as a dropshipping supplier of fresh, healthy, and pure products at market-compatible prices. A wide range of its listed products is available for dropshipping nationally as well as globally.
  2. Once you receive a sale order from your customer on your online store, Fruity Nuts can purchase, store, pack, and ship the products directly to your customer.
  3. International orders are subject to government restrictions. Customs duties, import taxes, and clearance charges (if any) in the destination country are the responsibility of the customer.

12. Discount codes, offers and promotions

  1. All promotional codes, discount vouchers, or seasonal offers of Fruity Nuts must be applied at checkout and cannot be combined with other ongoing promotions (unless stated).
  2. All offers are valid only during the promotional period.
  3. Fruity Nuts reserves the right to modify or discontinue any offer without notice.
  4. Fruity Nuts gift offers depend on stock availability.

13. Packaging and handling

  1. Fruity Nuts products are sealed and packed using hygienic materials.
  2. Packaging may vary based on availability.

14. Order cancellation policy

  1. You may cancel any Fruity Nuts order within 1 hour of placing it (before dispatch).
  2. Partial cancellation is allowed only if items are not yet packed.

15. Incorrect address, delivery failure and lost parcels

  1. If the customer provides an incorrect or incomplete address to Fruity Nuts, delivery delays may occur.
  2. If the courier returns the parcel due to a wrong address, customer unavailability, or refusal to accept the parcel, the customer may be asked by Fruity Nuts to re-ship the parcel.
  3. In case a parcel is lost in transit, Fruity Nuts will coordinate with the courier and will resend the order or issue a refund.

16. Replacement policy

Fruity Nuts product replacement or a full refund may be provided if:

  1. The product was damaged, defective, or leaked upon arrival.
  2. The seal was broken upon delivery.
  3. A completely different item was delivered.
  4. The product was expired.
  5. Photo or video proof is mandatory, and the issue must be reported within 48 hours of receiving the shipment.

17. Customer responsibilities

  1. Ensure proper storage of dry fruits after receiving them (cool, dry place, airtight jar).
  2. Report any issues to Fruity Nuts within 48 hours of receiving the shipment, and provide accurate contact information.

18. Prohibited usage

You are requested not to use the Fruity Nuts website for fraudulent transactions, attempt to disrupt website performance, or copy or redistribute our product images, videos, or content.

19. Taxation

  1. Taxes may be applied based on local regulations.
  2. If rates are updated by the government, prices will be adjusted accordingly.

20. International orders

  1. In case of overseas orders of Fruity Nuts, delivery timelines for international orders vary from 7-20 business days.
  2. Some items may not be shipped by Fruity Nuts internationally due to government restrictions.
  3. Customs duties, import taxes, and clearance charges (if any) in the destination country are the responsibility of the customer.

21. Account registration and security

  1. Customers may create a Fruity Nuts account for faster checkout.
  2. You are requested to keep Fruity Nuts login details secure.
  3. Fruity Nuts is not liable for unauthorized account access due to user negligence.

22. Website availability

  1. Fruity Nuts does its best to keep the website running smoothly.
  2. Maintenance, updates, or technical issues may temporarily affect website availability.

23. Feedback and reviews

  1. Customers may leave reviews of the products or services of Fruity Nuts.
  2. Fruity Nuts reserves the right to remove reviews containing offensive language, false claims, spam, or promotional links.

24. Limitation of liability

To the extent permitted by law, the liability of Fruity Nuts (Private) Limited for any claim related to an order is limited to the price paid for the product concerned.

25. Governing law

These Terms & Conditions are governed by the laws of Pakistan, and any dispute will be subject to the jurisdiction of the competent courts of Pakistan.

26. Contact information

For queries, complaints, or support, contact us at:

27. Final agreement

By placing an order on our website, you agree to these Terms & Conditions. Fruity Nuts will do its best to serve every customer with honesty and care.