Frequently Asked Questions

Find answers to common questions about Fruity Nuts, our products, ordering process, payments, delivery, returns, and wholesale services. If you need further assistance, our customer support team is always here to help.

1. Products & Quality

Are all your dry fruits and other products fresh and of good quality?

Yes. All our dry fruits and other products are carefully selected, cleaned, sorted, and hygienically packed according to food safety standards. We maintain freshness, taste, and nutritional value through proper storage, regular restocking, and quality checks before dispatch.

Are your products natural? Do you add sugar, oil, colors, or preservatives?

Our products are natural, fresh, and pure, without artificial colors or harmful preservatives unless clearly mentioned on the product page. No additional sugar or oil is used unless specifically stated.

Are your products halal?

Yes, all our products are halal and comply with Islamic dietary guidelines.

Are your dry fruits imported or locally sourced?

We offer both imported and locally sourced dry fruits, carefully selected from trusted suppliers to maintain quality.

How are the dry fruits packed?

We use food-grade, airtight packaging to preserve freshness, prevent moisture, and ensure safe delivery.

What is the shelf life of your dry fruits?

Shelf life varies depending on the product. Generally, dry fruits last between 3 and 12 months when stored in a cool, dry place. Please refer to individual product details for specific information.

How should I store dry fruits at home?

Store dry fruits in an airtight container in a cool, dry place. Refrigeration is recommended for longer freshness, especially during summer. For product-specific storage advice, please contact our customer support.

Do you sell roasted, flavored, or salted dry fruits?

Yes, we offer plain, roasted, and lightly flavored options, including salted and unsalted nuts. Please check individual product descriptions before ordering.

Do you offer seasonal fresh fruits?

Yes, we offer seasonal fresh fruits. Availability may vary throughout the year depending on the season and harvest.

Is the weight mentioned net or gross?

All weights mentioned are gross weights, measured using calibrated and validated scales. Minor variations may occur due to packaging and the natural characteristics of the products.

Can product color, size, or shape vary? Do you sell broken nuts?

As dry fruits are natural products, slight variations in color, size, and shape are normal. We avoid selling broken items, although minor breakage may occasionally occur during transit.

Are dry fruits safe for people with allergies?

Some dry fruits may cause allergic reactions. Our products may contain or come into contact with nuts, peanuts, sesame, and other allergens. Please check product details and consult a healthcare professional if you have concerns.

Are your dry fruits suitable for children?

Yes, dry fruits can be consumed by children in appropriate portions. However, whole nuts should not be given to young children due to choking risks, and some products should only be consumed under adult supervision.

2. Orders & Payments

How can I place an order?

You can conveniently place an order through our website at www.fruitynuts.pk or contact us directly via WhatsApp or phone at +92-332-7003680.

What payment methods do you accept?

We accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer
• Credit Cards
• Debit Cards
• JazzCash
• Easypaisa

Is an advance payment required?

Orders placed through payment methods other than Cash on Delivery are processed after full payment is received. Bulk and wholesale orders require full payment at the time of purchase. Partial payments and installment plans are currently unavailable.

Is my payment information secure?

Yes. Online card payments are processed through our third-party payment gateway. We do not store your complete card details on our systems.

How will I know if my order is confirmed?

You will receive an order confirmation via SMS, WhatsApp, or email after successfully placing your order.

Can I cancel my order?

Orders can be cancelled within one hour of placement, provided they have not been dispatched. Partial cancellation is permitted only if the items have not yet been packed.

Once an order has been shipped, cancellation is not possible. Bulk orders cannot be cancelled once confirmed and packed unless otherwise agreed by Fruity Nuts management.

Can I change my delivery address after placing an order?

Yes, address changes are possible before dispatch. Please contact our customer support as soon as possible to request an update.

Can I mix different dry fruits in one order?

Yes, you can order multiple products or request customized mixed packs according to your preferences.

Can I reorder the same items easily?

Yes, you can reorder previously purchased items through our website or by contacting our customer support team.

Do you offer discounts or promotions?

Yes, we regularly offer discounts during seasonal sales, festive occasions, and special promotional campaigns. Promotional codes must be applied at checkout and are valid only during their specified promotional periods. They cannot be combined with other promotions unless stated otherwise.

Are your prices competitive?

Yes, we aim to offer competitive market prices while maintaining the quality and freshness of our products.

3. Shipping & Delivery

Do you offer home delivery?

Yes, we provide home delivery across Pakistan, including most remote and rural areas, subject to courier service availability.

How long does delivery take?

Orders are generally processed within 1–2 business days. After dispatch, estimated delivery times are:

• Within the same city: 1–2 business days.
• Outside the city: 2–5 business days.

What are your delivery charges?

Delivery charges are calculated at checkout based on your delivery location, package weight, and order size.

Do you offer free delivery?

Yes, we offer free delivery on all orders above Rs. 10,000.

Do you deliver on weekends or public holidays?

Orders placed on weekends or public holidays are processed on the next business day. Actual delivery schedules depend on courier services, and some areas may receive weekend deliveries.

Can I choose the delivery time?

We cannot guarantee specific delivery times. However, delivery preferences can be communicated to our team and will be considered where possible.

How can I track my order?

Once your order has been dispatched, tracking details will be shared with you via SMS, WhatsApp, or email, where applicable. You can use the tracking number provided to monitor your shipment through the courier's official website.

What should I do if my order is delayed?

Delivery timelines are estimates and may be affected by weather conditions, courier delays, festivals, public holidays, or other unforeseen circumstances. If your order is delayed beyond the estimated delivery period, please contact our customer support team for assistance.

What happens if I am unavailable at delivery time or my address is incorrect?

The courier may attempt redelivery or contact you for further instructions. If a parcel is returned due to an incorrect address, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for resending the parcel.

Please ensure that your delivery address and contact number are correct when placing an order.

What happens if the parcel is lost?

In the event of a lost shipment, we will coordinate with the courier service to investigate the issue and arrange a replacement or refund, as applicable.

Can international customers place orders?

Yes, international orders may be accepted upon request, subject to shipping availability and applicable government restrictions.

Estimated international delivery takes 7–20 business days. Any customs duties, import taxes, or clearance charges will be the responsibility of the customer.

4. Returns, Exchanges & Refunds

Can I return or exchange a product?

Yes, we accept returns and exchanges within 15 days of delivery. Products must be unopened, unused, and in their original packaging.

Opened or used products are not eligible for return or exchange unless there is a quality-related issue.

For defective, damaged, expired, or incorrect items, please contact us within 48 hours of receiving your order and provide clear photographs or a video. For further details, please refer to our Return & Refund Policy.

What if I receive a damaged or expired product?

Although we follow strict quality control procedures, if you receive a damaged, expired, or incorrect item, please contact our customer support within 48 hours of delivery with clear photographs or a video.

We will arrange a replacement or a full refund at no additional cost to you.

Do you offer refunds?

Yes, refunds are available for eligible cases after the returned product has been received and inspected.

Refunds are generally processed within 3–7 business days through the original payment method. For Cash on Delivery orders, refunds may be issued through bank transfer or mobile wallet.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, expired, or incorrect product.

What happens if I refuse a Cash on Delivery (COD) order or repeatedly cancel orders?

Repeated refusal of COD orders or frequent cancellations may result in restrictions on our services, including the availability of Cash on Delivery for future orders.

5. Wholesale, Bulk Orders & Business Opportunities

Do you offer special prices on bulk or wholesale orders?

Yes, we offer special pricing for bulk and wholesale purchases. Wholesale rates may differ from our regular retail prices. Please contact us directly to discuss your requirements.

Is there a minimum quantity for wholesale orders?

Yes, minimum order quantities apply to wholesale pricing. Please contact our team for further details.

Do you supply to shops or retailers?

Yes, we supply dry fruits and other products to retailers, grocery stores, and resellers.

Can I request custom packaging sizes?

Yes, we offer customized packaging sizes for bulk purchases and special requirements, subject to availability.

Are your dry fruits suitable for gifting?

Yes, we offer premium packaging options suitable for gifts, special occasions, events, and corporate orders.

Do you offer Nikah Bid packaging for wedding ceremonies?

Yes, we offer a variety of Nikah Bid packaging options for wedding ceremonies at special and economical prices, catering to different budgets across Pakistan and abroad.

Do you offer dropshipping?

Yes, Fruity Nuts can serve as a dropshipping supplier for its listed products at market-compatible prices, both nationally and internationally.

We can help you source, pack, and ship products directly to your customers. Please contact us for further details about our dropshipping services.

6. Contact & Customer Support

How can I contact customer support?

You can reach our customer support team through WhatsApp, phone, or email. We are available 24/7 to assist you with orders, products, delivery inquiries, and other questions.

• Phone / WhatsApp: +92-332-7003680
• Email: sales@fruitynuts.pk
• Where are you located?
• You can visit or contact us at:
• Fruity Nuts
  147, Main Bazar, Kot Addu (34050), Punjab, Pakistan.

Still Have Questions?

If you cannot find the answer you're looking for, feel free to contact our customer support team. We're always happy to help you!

Phone / WhatsApp: +92-332-7003680
Email: sales@fruitynuts.pk
Website: www.fruitynuts.pk