Are all your dry fruits and other products fresh and of good quality?
Yes, all our dry fruits and other products are carefully selected, hygienically packed, and quality-checked to ensure freshness, taste, and nutritional value.
Do you sell 100% natural, fresh, healthy, and pure products?
Yes, our dry fruits and other products are natural, fresh, healthy, and pure, and free from artificial colors and harmful preservatives unless clearly mentioned on the product page.
How are the dry fruits packed?
We use food-grade, airtight packaging to maintain freshness, prevent moisture, and ensure safe delivery.
What is the shelf life of your dry fruits?
Shelf life varies by product. Generally, dry fruits last 3-12 months when stored in a cool, dry place. Please check individual product details.
Do you offer home delivery?
Yes, we offer home delivery across Pakistan. Delivery times depend on your location.
How long does delivery take?
Delivery usually takes 2-5 working days within major cities and 3-7 working days for other areas.
What are your delivery charges?
Delivery charges depend on your city and order size. Exact charges are shown at checkout.
Do you offer free delivery?
Yes, all our deliveries above the purchase of Rs. 5000 are free.
What payment methods do you accept?
We accept: Cash on Delivery (COD), Bank Transfer, Easy Paisa, Jazz Cash
Do you offer a special price on bulk or wholesale orders?
Yes, we offer special pricing for bulk and wholesale orders. Please contact us directly for more information.
Do you offer a special price on dropshipping?
Yes, we offer special pricing for dropshipping. Please contact us directly for more information.
Can I return or exchange a product?
Yes, returns or exchanges are accepted if the product is damaged or the wrong item was delivered. Please contact us within 24 hours of delivery to resolve the issue.
What if I receive a damaged or expired product?
Practically, it's not possible. We follow strict quality control procedures. Still, if you receive a damaged or expired item, contact our customer support immediately with pictures, and we will resolve the issue on a priority basis. Our customers always come first.
Are your dry fruits suitable for gifting?
Yes, we offer premium packing options ideal for gifts, events, and corporate orders.
Do you offer Nikah Bid Packaging for wedding ceremonies?
Yes, we offer Nikah bid packaging for wedding ceremonies at a very special and economical price.
Do you have a variety of Nikah Bid Packaging?
Yes, we have a great variety of Nikah Bid Packaging for every level of the community all over Pakistan and abroad as well.
How should I store dry fruits at home?
Store in an airtight container in a cool, dry place. Refrigeration is recommended for longer freshness, especially in summer. For the specific storage of our products, you can contact our 24/7 customer support.
How can I contact customer support?
You can contact us via WhatsApp, Phone call, or Email.
Note: (Contact details are available on our website and social pages)
Are your dry fruits imported or locally sourced?
We offer both imported and locally sourced dry fruits, carefully selected from trusted suppliers to ensure premium quality.
Do you add sugar, oil, or preservatives?
No added sugar or oil is used unless specifically mentioned. Our products are as natural as possible.
Are your products hygienically processed?
Yes, all products are cleaned, sorted, and packed under hygienic conditions following food safety standards.
Can I cancel my order?
Orders can be canceled before dispatch. Once shipped, cancellation is not possible.
How will I know if my order is confirmed?
You will receive an order confirmation via SMS, WhatsApp, or email after placing your order.
Do you deliver on weekends or public holidays?
Delivery schedules depend on courier services. Some areas may receive weekend deliveries.
What happens if I am not available at delivery time?
The courier will attempt redelivery or contact you. Unreceived orders may be canceled.
Can I change my delivery address after placing an order?
Address changes are possible before dispatch. Please contact us as soon as possible.
Do you offer discounts or promotions?
Yes, we regularly offer discounts during sales, festive seasons, and special promotions.
Are your dry fruits suitable for children?
Yes, in appropriate portions. Some dry fruits should be given under adult supervision. Daily usage recommendations for every dry fruit are available on our website.
Can I mix different dry fruits in one order?
Yes, you can order multiple items or customized mixed packs.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact customer support.
Are your products halal?
Yes, all our products are halal and comply with Islamic dietary guidelines.
How often do you restock fresh dry fruits?
We regularly restock our inventory to ensure customers always receive fresh products.
Do you sell roasted or flavored dry fruits?
Yes, we offer plain, roasted, and lightly flavored options, as mentioned.
Are your nuts salted?
Salted and unsalted options are available. Please check the product description before ordering.
Can I request custom packing sizes?
Yes, we offer custom packing sizes for bulk orders and special requirements.
Do you offer seasonal fresh fruits?
Yes, the availability of some items may vary depending on the season, like mangos.
What if my parcel is returned due to an incorrect address?
Returned parcels may incur re-delivery charges. Please ensure your address is correct when ordering.
How can I track my order?
Tracking details will be shared once your order is dispatched.
Do you deliver to remote or rural areas?
Yes, delivery is available to most locations, subject to courier coverage.
Can I place an order via WhatsApp or phone?
Yes, orders can be placed via WhatsApp or phone call for your convenience.
Can I reorder the same items easily?
Yes, you can reorder previous items through our website or by contacting us.
What happens if I refuse a Cash on Delivery (COD) order?
Repeated refusal of COD orders may result in the restriction of COD service.
Do you test for quality before dispatch?
Yes, each order is checked for quality, weight, and packaging before dispatch.
Are dry fruits safe for people with allergies?
Some dry fruits may cause allergies. Please check product details and consult a doctor if needed.
Is the weight mentioned net or gross?
All weights mentioned are gross weights.
Can product color or size vary?
Yes, as dry fruits are natural products, there may be a possibility of a slight variation in color, size, or shape is normal.
Do you sell cracked or broken nuts?
We avoid selling broken items. However, slight breakage may occur during transit.
Are your prices competitive?
Yes, we offer competitive pricing while maintaining our slogan for premium quality products.
Can I choose the delivery time?
Specific delivery times cannot be guaranteed, but requests are considered where possible.
What happens if the parcel is lost?
In rare cases of loss, we will investigate and provide a replacement or refund as per policy.
