Refund Policy

Return & Refund Policy

At Fruity Nuts, customer satisfaction is our top priority. If you are not satisfied with your order, you can request a return or exchange under the terms below.

  1. Return window: Requests must be made within 15 days of delivery.
  2. Condition: Products must be unopened, unused, and in their original packaging.
  3. Proof of purchase: Please share your order number or invoice.
  4. How to request: Contact us via email, WhatsApp, or the Return Request form, and we will guide you through the next steps.
  5. Returning the product: Pack it securely in its original packaging. Return shipping is paid by the customer, unless the return is due to a defective, damaged, expired, or wrong item.
  6. Refunds: After we receive and inspect the product, the refund will be processed within 3-7 business days to your original payment method (or by bank transfer or mobile wallet for COD orders).
  7. Exchanges: Available for unopened products, subject to stock availability. Contact us to arrange one.
  8. Defective, damaged, expired, or wrong items: Contact us within 48 hours of receiving the shipment with clear photos or a video. We will arrange a replacement or a full refund at no extra cost to you.
  9. Non-returnable items: Opened or used products cannot be returned or exchanged, except in case of a quality issue.

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